Refunds and Cancellations

Storefront orders

Standard desserts, savory trays, gift boxes, and available ready-to-order items may be cancelled for a full refund before SweetNay starts production. If production is already underway, a partial refund may be possible depending on completed labor and food-safety commitments.

Custom and event orders

Custom cakes, premium trays, table designs, setup, and large events require scope confirmation before full cancellation rights are finalized. SweetNay may collect a deposit for planning, sourcing, and preparation labor.

Cancellation windows

• 7+ days before the confirmed date: full refund after any documented planning costs, unless a non-refundable deposit was required in writing.
• 3-6 days before: partial refund possible based on confirmed preparation progress.
• Less than 72 hours before the confirmed date: generally non-refundable except where required by law.

Quality concerns

If the item is incorrect, damaged, or does not match the confirmed details, contact SweetNay within the same day with the order reference and clear photos. SweetNay may offer a replacement, store credit, partial refund, or full refund depending on timing and evidence.

Pickup, delivery, and setup

Customers should ensure correct contact, venue details, and availability windows. Last-minute address changes, poor access information, missed confirmations, or restricted venue limits may create additional costs or make a refund unavailable.